Mental Health Insurance Verification

Before you decide on residential treatment, you should know what it will cost. Villa Healing Center offers free insurance verification for mental health treatment: we contact your health plan, find out what it pays toward a stay and explain the result in plain language.

Send Us Your Insurance Details

Find out in minutes whether your plan covers residential mental health treatment at Villa Healing Center. Complete the secure form below and our admissions team will confirm your coverage, explain your benefits, and walk you through what to expect, with no obligation and complete confidentiality.

Insurance Plans We Work With

We work with employer, individual and marketplace plans from the companies below. Each has its own page with details specific to that plan.

California and national plans	Blue plans from other states	Administrators and related plans
UnitedHealthcare	Blue Cross Blue Shield	UMR
Aetna	Florida Blue	Surest
Cigna	Empire BCBS	Magellan
Anthem Blue Cross	CareFirst BCBS	Humana
Blue Shield of California
Health Net

If your insurer is not listed, contact us anyway. We check plans from many other companies.

How Verification Works

You share your plan details. By phone or through the form above.
We contact your health plan. Our admissions staff speak with the plan, or with the company that manages its mental health benefits.
We ask about residential treatment specifically. General benefit summaries often leave it out, so we ask the questions that apply to a stay here.
You receive a summary. We call or email you with what the plan pays, what you would owe and what approval is needed.

How long it takes: by phone, often about 15 minutes during business hours. Through the online form, allow up to 24 hours. Blue Cross Blue Shield plans issued outside California can take one to three days.

Verification is free and places you under no obligation.

What Your Benefits Summary Tells You

Insurance terms can be hard to follow. These are the ones that appear in your summary:

Deductible. The amount you pay each year before your plan starts paying.
Coinsurance. Your percentage of the cost after the deductible is met.
Copay. A fixed amount you pay for a service or a day of care.
Out-of-pocket maximum. The most you pay in a year for covered care. After that, the plan pays in full.
Authorization. Your plan’s approval of treatment, usually required before admission.

Villa Healing Center does not hold contracts with insurance companies. Your plan pays according to its rules for providers it has no contract with, and your summary reflects those rules.

Your Rights Under Mental Health Parity Law

A federal law, the Mental Health Parity and Addiction Equity Act, applies to most health plans. Where a plan offers mental health benefits, it cannot set higher costs or stricter limits on them than it sets for medical and surgical care.

The law does not require every plan to cover residential treatment. That is why we check each plan individually and never assume.

If Your Plan Does Not Cover Treatment

Sometimes the answer from the plan is no. When that happens, we tell you directly and go over what remains possible: paying privately, a payment arrangement, or a different level of care closer to home. We would rather give you a clear no than an uncertain yes.

After Verification: Next Steps

If your plan includes benefits and you choose to move forward, our clinicians complete an assessment and send the authorization request to your plan. Once it is approved, we agree on an admission date with you. Learn more about our residential treatment program, the admission process and our facility in Woodland Hills.

Medical Reviewer

Clinically reviewed by Dr. Courtney Scott, MD, Medical Director at Villa Healing Center. Board-eligible in Emergency Medicine, Internal Medicine, and Addiction Medicine per Villa’s published clinical leadership profile.
Read more about our team

Frequently Asked Questions

Is insurance verification really free?

Yes. There is no charge and no commitment. You can verify your benefits and decide later.

How long does mental health insurance verification take?

Often about 15 minutes by phone. Online requests are answered within 24 hours, and out-of-state Blue Cross Blue Shield plans can take one to three days.

Do I need a referral from a doctor to verify my insurance?

No. You can contact us directly.

Will verifying my benefits affect my insurance or my premiums?

No. A benefits check is a routine inquiry. It is not a claim and does not change your coverage.

Can a family member verify insurance for me?

A family member can start the conversation. To discuss your plan in detail, we need your permission, or theirs if they are the policyholder.

Do you take Medicare or Medi-Cal?

No. We work with employer, individual and marketplace plans. Find yours in the list of plans we work with.

Can I be admitted the same day?

Sometimes, when your plan's approval arrives quickly and a bed is available. Our admissions team will tell you what is realistic.

Start Your Verification

Use the form at the top of this page or call (888) 669-0661. We are available around the clock.

If you are in crisis right now, call or text the 988 Suicide & Crisis Lifeline. For medical emergencies, call 911. Reach the Crisis Text Line by texting HOME to 741741.

Email Us

[email protected]

Visit Us

23033 Ostronic Drive Woodland Hills, CA 91367

Call Us

+1 888-669-0661