We’re here 24/7 to listen and help.
We’re here 24/7 to listen and help.
Villa Healing Center works with UMR employer health plans for adults who need residential mental health treatment. Because every UMR plan is designed by the employer behind it, we read your plan’s own rules and tell you what it pays before you travel or commit to a stay.
UMR does not insure anyone. It is a third-party administrator owned by UnitedHealthcare, hired by employers that pay their workers’ medical bills from company funds. This setup is called a self-funded plan.
In a self-funded plan, your employer decides what is covered and puts up the money. UMR issues the member cards, answers the phones and processes claims according to the employer’s instructions.
A UMR card from one company and a UMR card from another can lead to completely different results for the same treatment. One employer may include residential mental health care with generous terms. Another may limit it, cap it or leave it out.
The rules for your plan are written in a document called the Summary Plan Description. It lists covered services, exclusions and what you pay. When we check UMR residential treatment coverage for you, that document is what we are asking UMR to read from.
Many employers that use UMR also use Optum, UnitedHealthcare’s behavioral health arm, to review mental health treatment. Others choose a different reviewer, and some have UMR’s own care management team do it.
The right phone number is usually on the back of your card under “mental health” or “behavioral health.” We confirm which reviewer applies to you, because sending a request to the wrong one is a common cause of delay.
Villa Healing Center is not a contracted provider with UMR, so your plan pays according to its rules for non-contracted providers. Three things decide the numbers:
We give you these figures in writing before admission, so the cost of treatment is known before you arrive.
UMR plans belong to employers across the country, and many of the people who contact us live outside California. An employer plan is not tied to one state, so your benefits generally apply here in the same way they would at home.
If you are travelling, our admissions team helps you plan arrival around your approval date. Families often ask about staying involved from a distance, and our family therapy sessions can include relatives by video.
Self-funded plans follow a federal law called ERISA instead of state insurance rules. It gives you several protections worth knowing:
Federal parity rules also apply to most employer plans. Where a plan offers mental health benefits, it cannot impose tighter limits on them than on medical care.
Our home in Woodland Hills, in the San Fernando Valley, houses a small group of adult residents at a time. Days combine therapy with holistic wellness activities, and each resident has a case manager who coordinates care and discharge planning through our case management services. Much of our work is with people recovering from trauma and long-standing mood disorders. Our residential treatment page describes the program in full, and you can meet the team who run it.
Medical Director
Medical Director
Clinically reviewed by Dr. Courtney Scott, MD, Medical Director at Villa Healing Center. Board-eligible in Emergency Medicine, Internal Medicine, and Addiction Medicine per Villa’s published clinical leadership profile.
Read more about our team
Call (888) 669-0661 or use our insurance verification form. Have your UMR card nearby, including the group number, since that identifies your employer’s plan. We will come back to you with what it covers and what you would owe.
